Introduction

eCare Behavioral Health Institute (“we,” “us,” or “our”) operates the website https://webinar.ecarebehavioralinstitute.com (the “Service”). This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, products, services, and communications, including SMS messages.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

When you use our Service, we may collect personally identifiable information, including but not limited to:

• Name

• Email address

• Mobile phone number

• Billing and payment information

• Mailing address

• Account activity and course enrollment information

• This information is collected when you register on our website, purchase products, sign up for webinars, subscribe to updates, or opt in to receive communications from us.

SMS Communications

If you provide your mobile phone number and opt in, we may send you informational and promotional SMS messages related to our educational services. These messages may include:

• Webinar reminders and notifications

• Course or product updates

• Educational resources

• Limited-time offers and promotions

• Message frequency may vary. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact [email protected]. We do not sell, rent, or share mobile phone numbers with third parties for their marketing purposes.

SMS Communications Privacy

For users who have opted into our SMS messaging service:

• We maintain the confidentiality of all mobile phone numbers and related information.

• SMS opt-in data and consent records are not sold, rented, or shared with third parties for their marketing purposes.

• SMS communications are used solely for the purposes disclosed at the time of opt-in.

• You may revoke SMS consent at any time by replying STOP to any message.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

California Privacy Rights (CCPA) & GDPR Compliance

Depending on your jurisdiction, you may have additional rights under applicable privacy laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR).

California Residents:
You may request information about the personal data we collect, request deletion of your personal data, or opt out of certain data sharing practices, where applicable.

EU/UK Residents:
You may request access to your personal data, data portability, restriction or objection to processing, or withdraw consent at any time.

To exercise any of these rights, please contact us at [email protected].

How We Use Your Information

We use the information we collect to:

• Provide and maintain our services

• Deliver educational content and resources

• Process transactions and payments

• Send service-related communications, including SMS (with consent)

• Improve website performance and user experience

• Comply with legal and regulatory requirements

Log Data

When you visit our website, we automatically collect information that your browser sends, known as Log Data. This may include:

• Internet Protocol (IP) address

• Browser type and version

• Pages visited

• Date and time of visits

• Time spent on pages

• This data is used for analytics and service improvement purposes.

Cookies

Our website uses cookies to enhance your experience and analyze site usage. Cookies are small data files stored on your device.

You may choose to accept or decline cookies through your browser settings. Declining cookies may limit certain features of the Service.

Service Providers

We may use trusted third-party service providers to help operate our Service, including:

• Website hosting

• Payment processing

• Email and SMS delivery platforms

• Analytics and customer support tools

These service providers have access to personal information only as necessary to perform services on our behalf and are contractually obligated to protect your information.

Data Security

We take commercially reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Links to Other Websites

Our Service may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies.

Refund Policy

Live Webinar CE Courses

• Refund requests must be made at least 48 hours before the scheduled live event.

• If a live event is missed or unsatisfactory, credits may be transferred to another course of equal CE value.

Recorded Webinar CE Courses

• Refunds are available within 30 days of purchase.

• Course credits may be transferred to another course of equal CE value.

Memberships

• Refunds are available if fewer than three courses are completed during the membership period.

• No refunds are provided once three or more courses are completed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page and become effective immediately upon posting. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]